Finance For Project Managers

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FINANCE FOR PROJECT MANAGERS

Part time course

About the Course

Who is this course suitable for?

For more information about this course

Please Call us on 0800

They are vocationally-related qualifications that provide valuable opportunities for individuals to develop and gain underpinning knowledge and understanding which will support entry into the customer service sector.

Qualification Structure

Prepare yourself to deliver good customer service

Provide customer service within the rules

Give customers a positive impression of yourself and your organisation

Promote additional services or products to customers

Process customer service information

Live up to the customer service promise

Make customer service personal

Deal with customers in writing or using ICT

Deal with customers face to face

Deal with customers by telephone

Recognise and deal with customer queries,

requests and problems

Resolve customer service problems

Course Schedule

Batch	Start Date	Days	Time
Weekend	8 Weeks	Sat	02.00 to 05.00pm
Daytime	04 Weeks	Mon	10.00am to 04.00pm
Evening	08 Weeks	TBC	06.00pm to 08.30pm

Eligibility for Free Courses

Are you an employee working in a Customer Services or related field and want to enhance your skills? OR
Are you redundant or under notice of being redundant?

Send us the completed Registration Form by Email or post and we will get back to you soon to confirm your eligibility for FREE course. If you are willing to join a free course, please do not send cheque or certificates with the registration form.

Download Registration Form

This qualification is suitable for those who are wishing to prepare for employment in a job that involves customer service; are starting work and wish to learn essential knowledge and understanding or are already experienced in a job involving customer service and wish to update their knowledge and understanding.

What will you learn

The knowledge required by candidates in order to

demonstrate understanding of the principles of delivering and improving customer service
develop and improve customer service within the framework of organisational procedures. regulation and legislation.

Trainers

The training will be provided by qualified trainers who have vast knowledge and practical experience.

Qualifications

You will be awarded a certificate from our Training Centre.

Related Courses

Classroom Courses

Contact us for details of scheduled courses.